Sep 16, 2020 12:15 PM ET
iCrowd Newswire – Sep 16, 2020
Wiseguyreports.Com Publish New Market Research Report On “Customer Care BPO Market 2020 Global Analysis, Size, Share, Trends, Opportunities and Growth, Forecast 2026”
Introduction
“Customer Care BPO Market”
According to this study, over the next five years the Customer Care BPO market will register a 6.2%% CAGR in terms of revenue, the global market size will reach $ 63080 million by 2025, from $ 49580 million in 2019. In particular, this report presents the global revenue market share of key companies in Customer Care BPO business, shared in Chapter 3.
This report presents a comprehensive overview, market shares, and growth opportunities of Customer Care BPO market by product type, application, key manufacturers and key regions and countries.
This study specially analyses the impact of Covid-19 outbreak on the Customer Care BPO, covering the supply chain analysis, impact assessment to the Customer Care BPO market size growth rate in several scenarios, and the measures to be undertaken by Customer Care BPO companies in response to the COVID-19 epidemic.
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Key Players of Global Customer Care BPO Market =>
- Teleperformance SA
- Webhelp
- Convergys
- Sykes Enterprises
- Atento
- Arvato
- Acticall (Sitel)
- TeleTech Holdings
- Alorica
- Serco
- StarTek Inc
- Amdocs
- West Corporation
- Comdata
- Infosys BPM
- Transcom
In addition, this report discusses the key drivers influencing market growth, opportunities, the challenges and the risks faced by key players and the market as a whole. It also analyzes key emerging trends and their impact on present and future development.
Segmentation by type: breakdown data from 2015 to 2020 in Section 2.3; and forecast to 2025 in section 10.7.
Onshore Outsourcing
Offshore Outsourcing
Segmentation by application: breakdown data from 2015 to 2020, in Section 2.4; and forecast to 2025 in section 10.8.
Telecom and IT
BFSI
Healthcare and Life Sciences
Government and Public
Retail and Consumer Goods
Others
This report also splits the market by region: Breakdown data in Chapter 4, 5, 6, 7 and 8.
Americas
United States
Canada
Mexico
Brazil
APAC
China
Japan
Korea
Southeast Asia
India
Australia
Europe
Germany
France
UK
Italy
Russia
Middle East & Africa
Egypt
South Africa
Israel
Turkey
GCC Countries
Research objectives
To study and analyze the global Customer Care BPO market size by key regions/countries, type and application, history data from 2015 to 2019, and forecast to 2025.
To understand the structure of Customer Care BPO market by identifying its various subsegments.
Focuses on the key global Customer Care BPO players, to define, describe and analyze the value, market share, market competition landscape, SWOT analysis and development plans in next few years.
To analyze the Customer Care BPO with respect to individual growth trends, future prospects, and their contribution to the total market.
To share detailed information about the key factors influencing the growth of the market (growth potential, opportunities, drivers, industry-specific challenges and risks).
To project the size of Customer Care BPO submarkets, with respect to key regions (along with their respective key countries).
To analyze competitive developments such as expansions, agreements, new product launches and acquisitions in the market.
To strategically profile the key players and comprehensively analyze their growth strategies.
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Major Key Points of Global Customer Care BPO Market
1 Scope of the Report
2 Executive Summary
3 Global Customer Care BPO by Players
4 Customer Care BPO by Regions
9 Market Drivers, Challenges and Trends
10 Global Customer Care BPO Market Forecast
11 Key Players Analysis
11.1 Teleperformance SA
11.1.1 Company Details
11.1.2 Customer Care BPO Product Offered
11.1.3 Teleperformance SA Customer Care BPO Revenue, Gross Margin and Market Share (2018-2020)
11.1.4 Main Business Overview
11.1.5 Teleperformance SA News
11.2 Webhelp
11.2.1 Company Details
11.2.2 Customer Care BPO Product Offered
11.2.3 Webhelp Customer Care BPO Revenue, Gross Margin and Market Share (2018-2020)
11.2.4 Main Business Overview
11.2.5 Webhelp News
11.3 Convergys
11.3.1 Company Details
11.3.2 Customer Care BPO Product Offered
11.3.3 Convergys Customer Care BPO Revenue, Gross Margin and Market Share (2018-2020)
11.3.4 Main Business Overview
11.3.5 Convergys News
11.4 Sykes Enterprises
11.4.1 Company Details
11.4.2 Customer Care BPO Product Offered
11.4.3 Sykes Enterprises Customer Care BPO Revenue, Gross Margin and Market Share (2018-2020)
11.4.4 Main Business Overview
11.4.5 Sykes Enterprises News
11.5 Atento
11.5.1 Company Details
11.5.2 Customer Care BPO Product Offered
11.5.3 Atento Customer Care BPO Revenue, Gross Margin and Market Share (2018-2020)
11.5.4 Main Business Overview
11.5.5 Atento News
11.6 Arvato
11.6.1 Company Details
11.6.2 Customer Care BPO Product Offered
11.6.3 Arvato Customer Care BPO Revenue, Gross Margin and Market Share (2018-2020)
11.6.4 Main Business Overview
11.6.5 Arvato News
11.7 Acticall (Sitel)
11.7.1 Company Details
11.7.2 Customer Care BPO Product Offered
11.7.3 Acticall (Sitel) Customer Care BPO Revenue, Gross Margin and Market Share (2018-2020)
11.7.4 Main Business Overview
11.7.5 Acticall (Sitel) News
11.8 TeleTech Holdings
11.8.1 Company Details
11.8.2 Customer Care BPO Product Offered
11.8.3 TeleTech Holdings Customer Care BPO Revenue, Gross Margin and Market Share (2018-2020)
11.8.4 Main Business Overview
11.8.5 TeleTech Holdings News
11.9 Alorica
11.9.1 Company Details
11.9.2 Customer Care BPO Product Offered
11.9.3 Alorica Customer Care BPO Revenue, Gross Margin and Market Share (2018-2020)
11.9.4 Main Business Overview
11.9.5 Alorica News
11.10 Serco
11.10.1 Company Details
11.10.2 Customer Care BPO Product Offered
11.10.3 Serco Customer Care BPO Revenue, Gross Margin and Market Share (2018-2020)
11.10.4 Main Business Overview
11.10.5 Serco News
11.11 StarTek Inc
11.12 Amdocs
11.13 West Corporation
11.14 Comdata
11.15 Infosys BPM
11.16 Transcom
12 Research Findings and Conclusion
NOTE : Our team is studying Covid-19 and its impact on various industry verticals and wherever required we will be considering Covid-19 footprints for a better analysis of markets and industries. Cordially get in touch for more details.
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